Frequently Asked Questions
CLOSET CLEAN OUT SALE
Q: WHAT IS YOUR RETURN POLICY FOR THE CLOSET CLEAN OUT SALE?
A: All Closet Clean Out items are final sale and may not be returned or exchanged.
Q: HOW LONG WILL IT TAKE TO GET MY ORDER FROM THE CLOSET CLEAN OUT SALE?
A: All Closet Clean Out purchases will be shipped within 48 hours of order receipt.
Q: WHAT IF I CAN’T FIND MY SIZE OR DESIRED PATTERN IN THE CLOSET CLEAN OUT?
A: Feel free to order from the other silhouette tabs - these orders will be custom printed and sewn for you, and take up to 7 weeks for delivery. Closet Clean out discount does not apply to custom silhouette items.
Q: HOW DO I USE THE CLOSET CLEAN OUT SALE DISCOUNT CODE?
A: Treat yo’ self and use the discount code CLEANCLOSET40 to receive 40% off the published Closet Clean Out Sale prices! After filling your cart, click the checkout button. On the checkout screen, enter the code in the discount box and click “apply”. Voila - 40% off!
Q: MAY I USE ADDITIONAL DISCOUNT CODES?
A: Nope! Only the CLEANCLOSET40 discount will be valid on the Closet Clean Out Sale items.
REGULARLY PRICED SILHOUETTE ITEMS
Q: HOW LONG WILL IT TAKE TO GET MY ORDER?
A: We will begin production on your order as soon as it’s placed- literally creating and sewing your clothing articles just for you! Since all of our clothing is custom made, we ask for up to 7 weeks for delivery. As soon as your order ships, you’ll receive an email letting you know it’s on the way!
Q: CAN I RETURN/EXCHANGE MY ORDER?
A: Because each item is custom printed on demand and sewn just for you, we are not able to offer returns or exchanges, and cannot offer cash refunds.
We want your order to be perfect! If there is a quality issue or if you were sent the wrong item(s), please email email@example.com with your order number and a clear photo of the item(s).
Q: CAN I CANCEL MY ORDER?
A: We begin production as soon as orders are received, so once an order has been placed, the order may not be changed or canceled. Be sure to double check that your cart is PERFECT before completing your order :) Each order zooms over to printer immediately after it is placed and we are unable to remove it from the rest of the production process.
Q: WHAT IF I WANT A PATTERN THAT’S NOT AVAILABLE?
A: Our spring capsule collection offers 16 patterns that we love! This is our fashion debut and we are excited to receive your feedback on this offering! If you want a pattern you don’t see, feel free to email firstname.lastname@example.org to let us know.
Q: MAY I USE A DISCOUNT CODE ON CUSTOM FASHION SILHOUETTE ITEMS?
A: Discount codes of any type are not valid on custom fashion silhouette items.