Frequently Asked Questions

GRAB AND GO NOTEBOOKS

Q: Why are these notebooks stapled?

A: For our holiday gifts feature on Good Morning America, we produced some best selling notebook designs ahead of time, for faster production/ship times!

Q: Can I change the cover or inside pages of the notebooks on this site?

A: Unfortunately, no. These notebooks are pre-designed to make the decision super fast and easy for you go stock up on gifts!

Q: Do you accept returns? 

A: No. Since these notebooks were made in advance, and many of them dated, we do not accept returns, unless there was a printing error or an item was damaged in transit. 

SHIP TIMES

Q: How long does it take for orders to ship?

A: Orders placed by noon CST on Friday 12/11 will be mailed same day. 12/11 is the last day for standard shipping (USPS). All orders are NOT guaranteed for holiday delivery, as all shipping carriers are experiencing delays. 

Q: Can you guarantee an arrival time? 

A: As every other retailer has experienced in 2020, this holiday season has experienced shipping delays, due to the various carriers. We are doing our very best to stay on top of all of the USPS and FedEx shipping deadlines, and get your orders out the door as fast as possible! Once your order leaves our facility, it's in the hands of the shipping carrier, and delivery dates are outside of our control.

FACE MASKS FAQs:

Q: Do you have different sizes for masks?

A: Masks are currently available in one size only.

Q: What material is the mask?

A: Materials: Polyblend

Q: What size is the mask?

A:  Size: 7" x 3.5"

Q: Who are you donating to? Can I nominate someone?

A:  Companies and organizations can fill out this form

Q: Are these masks washable?

A: Yes! They are washable and reusable.

Q: Is there an insert for a filter in these masks?

A: There is a pocket for you to insert a disposable filter or mask if desired. The best option is to use any kind of HEPA filter. Each order does not come with a disposable filter. 

Q: When will I receive my mask(s)?

A: We are doing our best to get orders out as soon as we can. Production time is currently estimated at 2-3 business days, and then shipping times may vary.

Q: Do you ship anywhere besides the United States?

A: Unfortunately, we are currently only shipping masks domestically, but we are working on being able to extend our shipping elsewhere!!

Q: Are these FDA approved?

A: No.

For more information on cloth face coverings and social distancing recommendations, please visit the CDC.

WEBSITE/LOG IN FAQs:

Q: My normal May Designs account log in isn't working. Is this different?

A: Yes! In order to get these masks out the door and in your hands as quickly as possible, we built another (easier!) site with even more payment options  (yay for PayPal!!) and better shipping tracking and notifications! You can check out as a guest or create a new log in and account on this site, if you'd like! Thanks for understanding!

Q: I am trying to find the normal May Designs products, like notebooks and tumblers. Where can I find those?

A: You can find all of our customizable products on our normal May Designs site, www.maydesigns.com. Thank you!